Returns & Replacement Policy


Because our jewelry is custom-made to order, we do not accept standard returns or exchanges for changes of mind, buyer’s remorse, or incorrect sizing. Once an order is placed, it immediately goes into production and cannot be canceled or restocked.
However, we want you to love your piece! We offer a 30-day replacement warranty if your order arrives with any issues.
🛠️ Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or is the wrong product, we will gladly ship you a free replacement. You do not need to mail the damaged item back to us.
To request a replacement, please email our support team at support@lianalondon.com within 30 days of delivery with the following information:
  1. Your Order Number.
  2. A clear photo of the damaged or incorrect item showing the defect.
  3. A brief description of the issue.
Once our team reviews the photo, we will fast-track a brand-new replacement to your doorstep at no additional cost.
📍 Wrong Address & Lost Packages
Please double-check your shipping address during checkout. We are not responsible for packages delivered to an incorrectly entered address. If a package is lost in transit by the carrier, please contact us immediately so we can help track it down or arrange a solution.